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Besides, as usual with Apple, iPods are overpriced compared to similar hardware from other manufacturers. I also wanted one that included Ogg support out of the box I knew that I could use Rockbox or iPodLinux to liberate an iPod, but I was no more eager to give my money to Apple than to Microsoft. I wanted a player that supported Ogg Vorbis format, which is not only a free standard but - so far as I can hear - superior in sound quality to MP3. Eventually, I found what I wanted in a Sans Clip 4 gigabyte player, but at times I wondered if the manufacturer was trying to hide the compatibility. My search for a portable music player was no exception. Try connecting to the back USB ports which may supply better power.Having arrived in middle-age far too starry-eyed for my own good, I always go to some lengths to find hardware or software compatible with GNU/Linux. If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. Additional troubleshooting is unlikely to correct the problem. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. On the top menu, click Action then select Scan for hardware changes. Right-click the entry with the error mark, select Uninstall.Ģ. If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.ġ. The SanDisk player will show up on Device Manager's right pane as: NOTE: Sansa Clip Sport uses MSC mode only. Contact SanDisk technical support to check warranty status.Īccessing the Computer Management ConsoleĢ. NOTE: If you experience either of the 2 issues above the issue is likely hardware related. If you receive the error " USB Device Not Recognized" on the computer, the player is most likely failed. If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just NOT working.
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Ensure you are connecting directly to the computer USB port and not to a USB hub. If the player does NOT turn on try other USB ports or on another computer if one is readily available. The screen on your player should turn on, show ' Connected' and indicate the battery charging or full. STEP 1 - Connect the SanDisk MP3 player to the PC If the SanDisk MP3 player still connects and charges but never shows connected on the screen even after trying different PC and cables contact SanDisk support to check warranty status. Please try using a different cable and connecting to a different PC. This could be due either to the Cable, PC, or a defective device. When connecting the SanDisk MP3 player to the computer if the screen comes on but does not show "Connected" on the screen the port is providing power however the data connection is not working. You may need to check with your IT administrator to see if this is causing the problem. NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. SOLUTION 1 - For brand new player or first time connecting to this computer.įor Windows XP users: verify the following operating system requirements are met.ĭownload and install the latest Windows Media Player if it's not installed.įor Mac users, see SanDisk player not recognized by a Mac OSįor Windows 7 & 8 users: Proceed to Solution 2 To resolve this issue, try the following solutions: This may be caused by one of the following:ġ.